Terms & Conditions

These Terms & Conditions (the “Terms”) are a binding agreement between InventX, a software business operated from Sri Lanka (“InventX”, “we”, “us”) and the business that registers for or uses the InventX POS & inventory platform (the “Customer”, “you”). They also govern anyone who uses the Service through a Customer’s account (a “User”) and anyone who browses this website.

The “Service” means the web application at pos.inventx.app, its API, public invoice pages, transactional emails, documentation and support. The “Site” means this marketing website at pos.inventx.app.

By creating an account, accepting an invitation, clicking “continue” on a sign-in or registration screen, or using the Service, you accept these Terms and our Privacy Policy. If you accept on behalf of a business, you confirm you have authority to bind it. If you do not agree, do not use the Service.

If we have signed a separate written agreement with you (for example an Enterprise order form or a service-level agreement), that agreement prevails over these Terms to the extent they conflict.

• The Service is for businesses. You must be at least 18 years old and able to enter into a contract.
• Accounts are created by invitation: we issue a Customer a number of registration tokens equal to the seats on its plan, and each User registers with one. You may not register with a token you were not given.
• The Service is currently marked pre-release. Features may change, be added or be withdrawn as we develop it, and we may make breaking changes with reasonable notice. Where a feature is described on the Site as “coming soon” or planned, it is not part of the Service until released.

• You must give accurate registration details and keep them current.
• Each User must keep their password and one-time codes confidential, and must not share a login. The Service permits one active session per User; signing in on a new device signs the previous one out.
• You are responsible for your Users.The Customer’s administrators decide which permissions each User holds, which locations they can access, and which actions require a manager’s one-time code. Anything done through a User’s account is treated as done by the Customer.
• Tell us at legal@pos.inventx.app as soon as you suspect an account has been compromised. Administrators can lock individual Users, and Customers that enable it can trigger a business-wide lockdown that signs every User out; only InventX can lift a lockdown, after verifying the request.
• Held and draft invoices are stored on the device that created them. You are responsible for securing shared terminals and for signing out when a device changes hands.

Plans

The plans, prices and limits in force are those on our pricing page at the time you subscribe or renew. As at the effective date they are Starter (paid; one location, up to two Users, up to 100 SKUs), Pro (paid; up to five locations, five Users included, additional Users at the published per-User rate, unlimited SKUs) and Enterprise (custom; agreed in writing). Prices for Customers based in Sri Lanka, as recorded on the account, are in Sri Lankan rupees (LKR); all other prices are in United States dollars (USD). Prices exclude any applicable taxes, which we add where the law requires.

Billing periods and trials

• Paid plans are billed in advance, monthly or annually. Annual plans are invoiced for the full year at the discounted annual rate.
• Every account created through our sign-up page starts with a free trial of Pro (currently 14 days). No payment method is taken and nothing is charged during the trial. When it ends you choose a paid plan — Starter (if your account is within its limits) or Pro — and add a payment method or, for Customers based in Sri Lanka, arrange billing with us; until you do, the account is paused but your data is kept. Nothing is charged automatically at the end of a trial. Customers outside Sri Lanka may also choose a plan and add a payment method at sign-up or at any point during the trial.
• Additional Users, locations or upgrades taken mid-period are charged pro rata for the remainder of the period.
• Customer SMS credit packs are prepaid, do not expire, are non-refundable once used, and are charged in US dollars by Creem at the USD price shown on the pricing page.

How to pay

• Online payment (outside Sri Lanka). Starter and Pro subscriptions for Customers outside Sri Lanka are sold and charged by our payment partner Creem (Armitage Labs OÜ), acting as merchant of record, in US dollars at the USD price shown on the pricing page. Creem — not InventX — collects and stores your payment details under its own terms and privacy policy and issues your receipts; we receive only a confirmation of the subscription and its status. By subscribing you authorise the recurring charge at the start of each billing period until you cancel, which you can do at any time from the billing portal linked in the app.
• Invoice (Sri Lanka). Starter and Pro subscriptions for Customers based in Sri Lanka are billed by InventX in Sri Lankan rupees (LKR), in advance for each billing period, at the LKR price shown on the pricing page. We set up your billing when you choose a plan and send an invoice, payable by bank transfer or another payment method we offer. Invoices are due within 14 days of the invoice date unless the invoice says otherwise.
• Bank transfer (Enterprise). Enterprise plans are invoiced for payment by bank transfer to the account stated on the invoice. Invoices are due within 14 days of the invoice date unless the invoice says otherwise. Please quote the invoice number as the transfer reference.

Late payment

If an invoice remains unpaid 7 days after its due date we may send reminders and, after a further 7 days’ notice, suspend access to the Service until payment is received. Suspension does not end the subscription or the fees accruing under it. Your data is not deleted because of suspension.

Price changes

We may change prices or plan limits by giving at least 30 days’ notice by email or in-app. Changes take effect at your next renewal after the notice period; if you do not accept them you may cancel before then.

• You can cancel at any time by emailing hello@pos.inventx.appfrom an administrator’s account email (or through the Service once self-service cancellation is available). Cancellation takes effect at the end of the billing period already paid for; you keep access until then.
• No refunds for partial periods. Fees already paid are non-refundable and we do not pro-rate unused time, except (a) where we have materially failed to provide the Service and have not remedied that failure within 30 days of your written notice, in which case we will refund the fees for the affected period, or (b) where a refund is required by law.
• Downgrading to a plan with lower limits takes effect at the end of the current period. If your usage exceeds the new plan’s limits, you must reduce it first (for example by removing Users or locations); otherwise we may restrict the excess.
• After cancellation your data is retained, and an export can be requested, as described in Customer Data and Termination.

“Customer Data” is everything you and your Users enter into or generate with the Service: product and stock records, customers, suppliers, invoices, payments, delivery orders, notes, expenses, reports and the activity log.

• You own your Customer Data. You grant us a non-exclusive, worldwide licence to host, copy, transmit, display and process it only as needed to provide, secure and improve the Service, to comply with law, and as otherwise instructed by you.
• We act as your processor for personal data within Customer Data. We will process it only on your documented instructions (these Terms and your use of the Service), keep it confidential, apply the security measures in our Privacy Policy, assist you with data-subject requests and breach notifications, use only the sub-processors listed in the Privacy Policy (and notify you before adding one, so you may object), and delete or return the data on request at the end of the relationship.
• You are the controller of that personal data. You are responsible for collecting it lawfully, giving your own customers and staff any notices they are entitled to, obtaining consent where needed (for example before enabling emailed receipts), and keeping it accurate.
• Public invoice linkscan be opened by anyone who has the link, without signing in, and show the invoice, your business details and the End Customer’s details. Share them only with people entitled to see them.
• Export. You may request a complete export of your Customer Data in a structured, machine-readable format at any time by emailing hello@pos.inventx.app; we provide it within 30 days. Self-service export tools will be added to the Service.
• Retention and deletion. We keep your Customer Data after cancellation until you ask us to delete it, so you can return or export. On a verified deletion request we delete it within 30 days, subject to records we must keep by law.
• Aggregated data. We may use data about how the Service is used, in a form that does not identify you, your Users or your customers, to operate and improve the Service.

You must not, and must not allow any User to:

• use the Service in breach of any law, including tax, accounting, consumer-protection, anti-money-laundering and data-protection law, or to falsify, conceal or destroy business records that you are required to keep;
• record, store or share personal data you are not entitled to process, or send receipts or other messages to people who have not agreed to receive them;
• attempt to access another Customer’s data, probe or test the Service’s security without our written permission, or circumvent permissions, one-time-code approvals or plan limits;
• upload malicious code, overload the Service, or use automated tools to scrape it beyond the normal use of its interface and documented API;
• copy, modify, reverse engineer, resell, sublicense or white-label the Service except as allowed by law or by a written Enterprise agreement;
• use the Service to build a competing product or to infringe anyone’s intellectual property or privacy rights.

We may investigate suspected violations and suspend or terminate accounts that breach this section.

• We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may take it offline for maintenance, preferably outside Sri Lankan business hours and with advance notice for planned work.
• Service levels. Uptime commitments apply only to Enterprise Customers and only under a signed service-level agreement that sets out the committed level, its measurement and the remedies. No uptime commitment applies to Starter or Pro.
• Support is provided by email (and chat where your plan includes it) during Sri Lankan business hours, Monday to Friday, at the levels described on the pricing page. Starter includes email support only.
• Hardware and browsers.The Service runs in a modern web browser and can drive barcode scanners, thermal receipt printers and cash drawers through the browser’s device APIs. Hardware compatibility depends on your devices and browser; we will help where we can but do not warrant that any particular device works.
• We may modify the Service at any time. If a change materially reduces the core functionality of your paid plan, you may cancel and receive a pro-rata refund of prepaid fees for the remainder of the period.

• The Service, Site, software, designs, documentation, and the InventX name and logo are owned by InventX or its licensors and are protected by copyright, trade-mark and other laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business during your subscription.
• Your Customer Data remains yours (see Customer Data).
• If you give us ideas or feedback, we may use them without obligation to you.
• Trade marks of other companies that appear on the Site belong to their owners.

Each of us will keep the other’s non-public information — including your Customer Data and our pricing proposals, roadmaps and security details — confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or that must be disclosed by law (in which case we will tell you first where allowed).

• By you: at any time, as described in Cancellation.
• By us:we may suspend or terminate your access (a) for non-payment as described above; (b) immediately if you materially breach these Terms, including the acceptable-use rules, and, where the breach can be fixed, do not fix it within 14 days of our notice; (c) if required by law or a regulator; or (d) if we discontinue the Service, in which case we will give at least 60 days’ notice and refund any prepaid fees for the period after discontinuation.
• Effect. Your right to use the Service ends. We retain your Customer Data until you ask us to delete it, and you may request an export. Sections that by their nature should survive — including payment obligations, Customer Data, intellectual property, confidentiality, disclaimers, limitation of liability and governing law — survive termination.

The Service is provided “as is” and “as available”, and is pre-release software. To the fullest extent permitted by law we exclude all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be error-free or uninterrupted, that defects will be corrected, or that it will meet your requirements.

The Service records and reports information you enter; it does not provide accounting, tax or legal advice. You remain responsible for the accuracy of your records, for your tax filings and statutory books, and for keeping independent backups of information you cannot afford to lose. Figures, testimonials and customer names shown on the Site for illustration are not a guarantee of the results you will achieve.

To the fullest extent permitted by law:

• neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business or data (other than our data-processing obligations above), however caused;
• our total aggregate liability arising out of or relating to the Service or these Terms in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim or, for Starter Customers, LKR 25,000;
• nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

You will defend and indemnify InventX against third-party claims, fines and reasonable costs arising from your Customer Data, your breach of the acceptable-use rules or of data-protection law in respect of your own customers and staff, or your Users’ misuse of the Service. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes that party’s intellectual-property rights, provided you notify us promptly and let us control the defence; we may modify or replace the Service, or terminate it with a refund of prepaid fees, to resolve such a claim.

We may revise these Terms as the Service, the law or our business changes. For material changes we will give Customers at least 30 days’ notice by email or in-app, and the effective date at the top of this page will change. If you do not accept a change you may cancel before it takes effect; continuing to use the Service after that date means you accept the revised Terms.

These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict-of-law rules.

If a dispute arises, each party will first raise it in writing and senior representatives will try in good faith to resolve it within 30 days. Failing that, the dispute will be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka, except that either party may seek urgent injunctive relief, and we may bring proceedings to recover unpaid fees, in any competent court. Nothing in this section deprives a consumer of protections that apply under mandatory local law.

• Entire agreement. These Terms, the Privacy Policy, the pricing page and any signed order form are the whole agreement between us about the Service and replace earlier discussions.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it to a successor to our business on notice to you.
• Severability and waiver. If a provision is found unenforceable, the rest remains in force. A failure to enforce a right is not a waiver of it.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including power or network outages, provider failures, natural disasters, civil unrest or government action, but this does not excuse payment obligations.
• Notices. We will send notices to the administrator email on your account; you should send notices to legal@pos.inventx.app. Notices by email are effective when sent, provided no bounce is received.
• Language. These Terms are written in English. Any translation is for convenience only.

InventX
Legal notices: legal@pos.inventx.app
Sales and support: hello@pos.inventx.app
Postal address: Sri Lanka — available on request by email.